Terms of Purchase
(Purchase Agreement)


Last updated: January 9, 2023


This Purchase Agreement (the “Agreement”) is made and entered into by and between Vital Grow Inc. (the “Company”) and the buyer (the “Customer”) on the date of payment.

Vital Grow Inc. is committed to providing customers with high-quality and reliable products. However, the Company cannot be held responsible for any damages or losses that may arise from the use of our products. The Company’s liability is limited to the purchase price of the product. The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the sale, use, or inability to use the Product. By purchasing and using the Company’s products, you agree to these terms and conditions. In the unlikely event that your devices do not perform as expected, please contact the Company and we will do our best to resolve the issue. The Company is not responsible for damages resulting from misuse, abuse, failure to follow our recommendations, or unauthorized modification of the Product.

The Customer agrees to inspect the Product upon delivery and to notify the Company of any defects or damages within 30 days of receipt. The Product will be deemed accepted by the Customer unless the Customer provides written notice of defects or damages within this timeframe.

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware.

Shipping Policy

Last updated: February 18, 2022

Delivery Information

We use various carriers for our shipping. Rates are to be determined based on weight, box dimensions, and distance. Shipping prices may vary.

Shipping Times

We always try to get your product to the carrier as quickly as possible. Typical shipping times are 3-5 business days for standard shipping and 1-3 days for expedited shipping, depending on the carrier. A tracking number will be provided when applicable.

Exchanges and Returns

We appreciate your business and support. Vital Grow Inc. wants to make sure you have a good experience using your product(s) while composting. If you have any concerns or questions about the product(s) you received, email us at casey@vitalgrowinc.com or christian@vitalgrowinc.com and we will do our best to ensure that you are satisfied. You can also refer to our Return and Refund Policy page.

Quality Statement

Last updated: January 9, 2023

We are excited to introduce our new Compost Monitoring System, and we are confident that it will provide valuable benefits to our users. Vital Grow Inc. has put a lot of time and effort into designing and testing the product to make it as robust and reliable as possible.

We have developed a set of recommendations and guidelines that can help extend the lifetime of our devices and ensure that they perform at their best. These recommendations include simple steps such as using the system within its intended range, avoiding extreme temperatures, and protecting the device from water and other contaminants.

By following our recommendations, our users can maximize the lifespan of their devices and get the most value from their purchase.

However, as a new product containing sensitive electronics, it's possible that issues may arise in some cases. We have done our best to anticipate and prevent these issues, but we cannot guarantee that the system will be completely free of problems.

We want our customers to feel confident in our product and in our company, and we are committed to providing excellent customer support and assistance. If you encounter any issues with the product, please don't hesitate to contact us. We will do our best to resolve any problems and to ensure that you are satisfied with your purchase.

We believe in the value and potential of our product, and we hope that you will give it a try. Thank you for your interest and support.

Return and Refund Policy

Last updated: February 18, 2022

Thank you for shopping at Vital Grow Inc..

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vital Grow Inc., 16191 Coastal Highway, Lewes, Delaware 19958.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Vital Grow Inc., accessible from https://vitalgrowinc.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

Fees for subscription services are exempt and are not eligible for refunds or returns except under exnenuating circumstances that are individually approved by the Company.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are unused and in the same condition that you received them

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1050 Sunset Rd SW
Albuquerque, NM 87195

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at casey@vitalgrowinc.com or christian@vitalgrowinc.com.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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